Customer inquiries can vary with every single phone call. We want to make sure that your experience with Cook’s Correctional is fast, easy and efficient. To accomplish this, when you call in please let the administrative assistant know what you are looking for so she can guide you correctly.
If you are looking to get a product quote or to get the shipping and handling on something quoted, you want to speak with your sales representative. They are best suited to provide any pricing requests like this for you.
If you need to pay an invoice or to get an account statement, you should ask to speak with our Accounts Receivable department. They can assist you with any questions that relate to your financial standings with Cook’s.
Do you have other concerns? Most all other questions can be handled effectively and efficiently by our Customer Service Team. We can answer anything from a question about an order that you have placed with us, any assistance you may need with a return or a warranty issue and much more. The Customer Service team is most knowledgeable in these areas and can answer your questions efficiently and there should always be someone available immediately that can assist you.