We’ve heard from our customers that it can be difficult to find the best resources and expertise to support you, your staff and your operation during this uncertain time. To help you stay informed, Cook’s has compiled a list of reliable resources with information to clearly understand the situation and take relevant action to protect yourself and others.
We are also here for you to be a resource in any way that we can, as we all navigate the changing landscape. Feel free to give us a call or send an email, our team is working remotely – but we are connected to each other with the goal of providing you the high level of service you expect. All of us at Cook’s are ready to support you in meeting your day-to-day needs and coming up with solutions to new challenges created with the pandemic.
As we adjust to the current environment together, I want you to feel confident working with Cook’s and to let you know that we remain committed to continuing to provide you with excellent customer service. Cook’s has been closely monitoring the Covid-19 situation. Currently, we have not experienced any disruptions in our workforce and do not expect any. We began planning for this a few weeks ago and initiated “social distancing” today. Much of our team is working from home with full access to their computers, phones and other team members. Our warehouse team and a small crew, including me, are in the office. You can continue to contact us in the same ways you always have (same phone #, same extension #, same email) We are ready to help you in any way we can.
Below are some common questions that we have been receiving from our customers:
Q: Should we expect any overseas supply chain interruptions from Cook’s? A: I don’t think so. All of Cook’s overseas suppliers are operational and shipping product. We are currently adding additional inventory (safety stock) if the virus pop up again overseas.
Q: How’s your inventory? A: Cook’s is fully stocked and has not experienced any “out of stocks” due to Covid-19.
Q: Are you still shipping? A: Yes, in stock items are still shipping 100% on the same day.
Q: Is everyone healthy there? A: Yes, we are taking aggressive action by asking many people to work from home and practicing “social distancing” in the office.
The health and safety of our customers, our team members, and our respective families is my highest priority.
Welcome to another edition of Made For Corrections Mondays. This week Jeff Breeden, CEO of Cook’s, will show you the four different types of mugs offered by Cook’s Brand and how each of them is designed to fulfill a need in correctional meal service.
Cook’s Brand offers correctional food-service operators coffee mugs that are designed to be durable, safe and functional in correctional environments. All the mugs are designed with a large handle that will fit bigger hands. Additionally, there are indentations on the bottom of all the mugs so that water will run off when they come out of the dish machine rather than pool on top so they dry faster. There are four different material options so that you get the right mug to match the security level of your facility. Our most popular mugs are the co-polymer which are a good fit in minimum or medium security facilities and appropriate for the general population in most correctional facilities. If you are looking for longer wear, the poly-carbonate mugs are nearly unbreakable, but it is important to know that poly-carbonate is a harder plastic and if it does get broken, any shards from the mug can be sharpened into a weapon. If you have any concerns about this, the co-polymer mug is a better choice as it is a softer material. For environments where safety is a concern, the Sentry Series mug or the Flex mug are your best choices. The Sentry Series mug is an FDA approved pliable material that bends without breaking and returns to it’s original shape. For seg or maximum security areas, the Flex Mug is the best option. Flex Mugs are made of FDA approved silicone. These mugs are pliant and flexible so inmates cannot shatter, chip or break off part of the mug to use as a weapon. All Cook’s Brand mugs are microwave and dishwasher safe.
For further information about Cook’s Brand mugs or other meal service products, give us a call at 800-956-5571 and our customer service team will be happy to assist you. Until next week – Stay Safe!
We’re rolling out the new Rhino Cart; 630-G-84, at this year’s American Correctional Association’s Winter Conference in San Diego. The conference began last week with the exhibit hall opening last night. Jeff Breeden, John Yaeger and Linda Stock from Cook’s are at the show ready to meet new people and catch up with friends.
Along with the new Rhino Cart 630-G-84, Cook’s has the new Marathon and Gorilla Insulated Tray models and other new products plus we’re giving away copies of our 2020 Correctional Buyers Guide. If you’re attending the conference, stop by booth #837 to see us.
While we’ve frequently assisted clients with construction projects, 2020 is our breakout year for offering Design, Installation and Construction Services to the correctional industry. After all, with over 20 years of experience helping jail and prison foodservice operators, no one understands correctional foodservice equipment better than Cook’s!
No matter the size of the project, Cook’s has you covered. There are three different ways that we can help:
Already have a project in progress? Cook’s can provide you with a Consult. We will audit a proposed design and equipment specification, where we:
Review your current design / CAD and provide recommendations with an eye for corrections.
All proposed equipment will be assessed for size, durability and security and we will recommend alternatives where needed.
You will have the option to stop at this point or continue with Cook’s as your design & equipment partner ensuring you get the best results for corrections.
Considering a renovation? Cook’s can assist you with location specific projects like a dishroom, ODR, cooking line or walk-in solution.
Cook’s will initiate a conference call to all stakeholders to discuss the scope and goals of your renovation.
We will follow up with an on-site evaluation leading to CAD drawings, an equipment package and submittals.
We finish the renovation with installation, equipment start-up and training.
Looking for a turn-key solution? Cook’s can provide you with full consultation, design, equipment specification, construction documents, installation, start-up and training.
Cook’s will be there every step of the way from doing a site review with an operations analysis through start-up and training.
We will be immersed in all stages during the project as a single point of contact for all stake holders.
You can count on Cook’s after completion to be there to assist you with equipment start-up, training and warranty issues.
Download our flyer or call us at 800-956-5571 to get started and put our expertise to work for you in 2020.
The Christmas season is well celebrated at Cook’s, with an amazing company party, our Chinese lunch – in the spirit of A Christmas Story, which is usually the Friday before Christmas and finally an amazing white elephant grab bag. But the season is kicked off by a staff favorite; The Holiday Giving Tree.
Our Giving Tree is coordinated with the help of Humanitarian Service Project (HSP). The organization works year round to help local seniors and families. At Christmas, they coordinate Giving Trees where you can purchase gifts for a specific child. A few years ago, Jeff Breeden, CEO of Cook’s, launched a company match if we reached our participation goal of 25 children. This year we had employees sponsor 33 children – with the match, we bought Christmas gifts for 66 children. It is always an exciting time to pick the names and then later to hear the office chatter about what great gifts were found to make a child’s holiday special.
This event also hits two of our Core Values. We Really Care: we care about each other, our work and the company. We are passionate about what we do and our role on the team. We own it. We also care about our community and those around us. The Giving Tree is a perfect expression of this. We Enjoy Our Work; we are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be their best. It’s hard not to enjoy buying Christmas gifts for kids in need. And with the company match – you get to have twice the fun; when you sponsor one child, you shop for two and the company pays for the second child’s gifts.
The holidays really are a great time at Cook’s and we all hope they are a great time of year for you too. The gifts for 2019 were delivered last Friday to HSP where they are coordinating Christmas gifts for 2,000 children. The Christmas tree is a little bare now without the presents, but that just means more room for the grab bag next week!
All of us at Cook’s would like to take this opportunity to say Thank You for your business! We know that without you, we wouldn’t be here.
To get you in the holiday spirit and help you wow your friends and associates with Thanksgiving trivia, here are ten fun facts about the holiday:
The first Thanksgiving celebration lasted for three days!
The Pilgrim leader, Governor William Bradford, had organized the first Thanksgiving feast in 1621. He invited the neighboring Wampanoag Indians to the feast
Thanksgiving holidays were once commonly celebrated around the time the Pilgrims came to America in 1620. It was not unusual in England and many parts of Europe to frequently set aside days of giving thanks to God.
91% of Americans eat turkey on Thanksgiving. To feed all those hungry people, there are about 280 million turkeys sold annually, which is nearly 7 billion pounds of turkey!
Cranberries are another Thanksgiving favorite and nearly 20% of all cranberries consumed in the US each year are eaten on Thanksgiving Day.
Thanksgiving came into being a holiday under President Lincoln, although Sarah Joespha Hale, best known as the author of “Mary Had a Little Lamb”, lobbied for 20 years to five different presidents, numerous governors, congressmen and media sources. Lincoln decided on the last Thursday of November as a national Thanksgiving holiday.
Thanksgiving was moved up a week by President Franklin D. Roosevelt in 1939, 1940 & 1941 to extend the Christmas shopping season – but several states didn’t go along with the move. Congress stepped in to unify the holiday and in October of 1941 set the date for the 4th Thursday of November where it is now.
Starting in 1947, the National Turkey Federation has presented a live turkey along with two dressed turkeys to the President. The President then ‘pardons’ the live turkey to live out its life on a historical farm.
The annual Macy’s Thanksgiving Day Parade began in the 1920’s.
Americans aren’t the only ones celebrating Thanksgiving, our neighbors to the north do too. Canada celebrates on the second Monday in October.
Wishing you a Happy & Safe Thanksgiving from your friends at Cook’s
There’s a new Rhino Cart coming to corrections. This new cart is designed to transport Cook’s Brand Gator and Grizzly Trays, or any correctional meal tray that’s 15” x 13-1/2”. While the cart will hold other sized trays, it best accommodates Gator or Grizzly Meal Trays and was developed at the request of our customers who use these trays. The cart capacity is 84 trays; six stacks of 14 trays each. With trays placed in six stacks, the Rhino-G-84 Cart is optimally loaded. Trays fit inside easily but don’t have excess room and won’t be jostled around during transport keeping trays and meals intact.
To fit the Gator and Grizzly Trays, the Rhino 630-G-84 is a
little wider than the other Rhino Carts.
The Rhino-G-84 is 34”deep overall, including the new built-in bumper
feature which is there to protect walls and doorways as well as the cart. At 58-1/4” H, a taller person can see over
the cart to push it, using the integrated handles that are on both sides of the
cart. The Rhino Cart is 60” wide, a size
that can easily manage most corners and tight spaces. With exterior dimensions of 58-1/4”H x 60”W x
34”D, the interior dimensions are 37”H x 45-1/2”W x 27-1/2”D.
Like the original Rhino Cart; the 630-M-150, and its smaller
sibling, the 630-M-102, the new Rhino 630-G-84 is double walled polyethylene
construction and fully insulated, adding rigidity and strength to the cart and
doors. Correctional facilities that
switched to the Rhino Cart from stainless steel carts appreciate that the Rhino
doesn’t get dented the way their old stainless carts did. Additionally, being made of highly durable
plastic, the Rhino is built with molded in door handles and molded in hinge
pins for the doors. Because they are
molded in, the door handles cannot be broken off and they don’t stick out,
getting in your way when going through narrow doorways or passages.
The molded in door hinges are one of the best features on
the cart. These allow the doors to swing
out 270O to be flush with the sides of the cart making access to the
interior easier in tight spaces. Being
molded in, the hinge pins cannot be removed – not even by the most ingenious of
inmates – so the doors never fail and they don’t present a security risk. Because the doors are hinged, the Rhino
doesn’t have a channel on the bottom that collects food waste creating a
sanitation risk. Additionally, customers
can open booth doors fully to have unobstructed access to the interior without
a center support in the way so loading, unloading and cleaning are easy and fast.
Just as the doors are designed to open wide for quick
loading and unloading, they stay shut during transport by design. All three Rhino Carts have a lockable
transport latch that holds doors closed even without a lock because there is a
heavy-duty hasp that comes down over the doors and pin that you can slide into
place to keep the latch in position. The doors are designed with a step joint
closure which ensures a tight seal, keeping outside air from entering the
cabinet helping to retain heat inside the cart.
For added security or if transporting off site, you can easily add a
lock to ensure there won’t be any tampering with the contents.
Like the other members of the Rhino family, the Rhino
630-G-84 has a reinforced metal base to stabilize the cart. There are competitor carts that have a 5th
caster placed in the center of the base to compensate for possible sagging when
carts are fully loaded. You won’t have
that concern with any of the Rhino Carts because of the reinforced metal
base. And more importantly, having a
metal base provides the Rhino Cart with a metal to metal caster mount that
won’t get stripped or loosen over time.
Having a solid caster mount is critical because the Rhino caster
is one of the most important features to these meal delivery carts. During product development, we heard loud and
clear from customers that caster issues cause a lot of pain. We talked with many of our customers to
understand why and looked for the best caster we could for the Rhino, one that
would meet the requirements crucial to correctional foodservice. We chose the
Colson Series 4 Performa® Caster, a stainless steel caster with a maintenance
free sealed precision bearing and hard rubber tread. We selected this because a main cause of
caster failure is that the interior componentry gets wet and eventually locks
up. While the carts are used to transport trays out of the kitchen, they often end
up back in wet environments like the dish room.
Along with the maintenance free sealed bearing; these are a large 8” x
2” hard rubber caster made to travel over a variety of terrains. Correctional carts move over outdoor pavement
as often as they are pushed though concrete corridors. The large size and hard grey non-marking
tread travel smoothly over different surfaces.
With over 700 Rhino Carts in the field, the Colsen Performa® Caster has
proven that it meets the performance requirements of corrections. These casters, which are secured in a metal to
metal caster mount, are what you’ll find on the new Rhino 630-G-84.
The original Rhino Cart set a new standard for durability, innovation and functionality when it was introduced in 2015. The New Rhino 630-G-84 continues that tradition with all the great features that are part of the Rhino family and new features like the built-in bumper, and is ideally sized for the Cook’s Brand Gator or Grizzly Trays or any 15” x 13-1/2” meal delivery tray. Look for the cart in the 2020 Cook’s Correctional Buyers Guide. If you want images and cart information today, we have a downloadable flyer or you can get details and quotes with a quick call to Cook’s at 800-956-5571. We’ll be happy to assist you.
Cook’s October Promotion is all about saving you money on purchases that you make next year. We know that budget planning season is here for many of our customers. We want to make it easier for you by offering to hold current quoted prices on Vulcan or Hobart equipment all the way through the end of March next year.
Is there a chance you will need a new floor mixer, combi-oven or griddle? Let us know and we can prepare a quote for you. Instead of being good for 30 to 60 days, we will honor those prices through March 31st of next year. You can have 2019 pricing in 2020.
Additionally, we can help you save 50% on extended warranties for your equipment if you are considering 2 or more pieces. That can save you up to $1500.
With this promotion applying to all Vulcan and Hobart equipment, you can get quotes and save money on dish machines, ovens, ranges, braising pans, food cutters, kettles, griddles, floor mixers and counter-top mixers.
All you have to do is pick up the phone. We’ll do the rest! Call today at 800-956-5571 and mention that you want to take advantage of the October Equipment quote promotion.