As we adjust to the current environment together, I want you to feel confident working with Cook’s and to let you know that we remain committed to continuing to provide you with excellent customer service. Cook’s has been closely monitoring the Covid-19 situation. Currently, we have not experienced any disruptions in our workforce and do not expect any. We began planning for this a few weeks ago and initiated “social distancing” today. Much of our team is working from home with full access to their computers, phones and other team members. Our warehouse team and a small crew, including me, are in the office. You can continue to contact us in the same ways you always have (same phone #, same extension #, same email) We are ready to help you in any way we can.
Below are some common questions that we have been receiving from our customers:
Q: Should we expect any overseas supply chain interruptions from Cook’s?
A: I don’t think so. All of Cook’s overseas suppliers are operational and shipping product. We are currently adding additional inventory (safety stock) if the virus pop up again overseas.
Q: How’s your inventory?
A: Cook’s is fully stocked and has not experienced any “out of stocks” due to Covid-19.
Q: Are you still shipping?
A: Yes, in stock items are still shipping 100% on the same day.
Q: Is everyone healthy there?
A: Yes, we are taking aggressive action by asking many people to work from home and practicing “social distancing” in the office.
The health and safety of our customers, our team members, and our respective families is my highest priority.
Jeff Breeden CEO | Cook’s