One of our goals at Cook’s Correctional is to be experts in the field of equipment and supplies for the correctional kitchen. That is one of the top ways for us to bring value to our conversations with you. We need to know what choices you have, what products work and what doesn’t work in corrections, what products offer the best durability, what products are the best economic value, and in general what products are out there that can help you get the job done safely. Our entire organization has gone through product training to emphasize its importance.
One of the items that is somewhat unique to corrections are tray delivery carts. While hospitals and other institutions may use tray delivery carts, the products they choose aren’t the same as what is used in a jail or prison. When we work with a customer who is looking to purchase a new cart, we start by asking them questions about their facility. It is by knowing how they will use the cart that we are able to best help them get the right product for the job. Here are the questions that we start with when we are exploring a new or replacement cart purchase with a customer:
1. What is the security level of the facility? A higher security level speaks to a need for a more durable cart.
2. How many inmates are housed at the facility? This helps us to determine the cart capacity needed.
3. Feeding method and location? Knowing the feeding method helps us to determine the best type of cart for your operation. Do you need a heated tray delivery cart or is an unheated or flatbed cart going to work? When we ask about location it helps us to determine what features may best suit your operation. If you’re transporting these carts outside and over rough pavement it will influence your caster choice.
4. Do you have any issues with your current meal delivery process? This is a great time to evaluate how the cart may be affecting your entire process and if you can improve the efficiency of your operation by changing the cart type or possibly another component of your meal delivery process.
Purchasing a new tray delivery cart type will often affect your entire operation, it’s that important of a component. It’s also a significant investment, so it’s worth taking the time to evaluate if you’re purchasing the best product to meet your needs. In our next post, I’ll talk about more ‘specific’ cart questions that you should consider.