Often when we are speaking with customers we will ask “Is there an item you have been looking for that you can’t find?” If the answer is yes, we frequently discover that the item does exist, but isn’t readily available to the correctional marketplace. In situations like this we can usually locate the item through our vendor network and provide this to our customer. However, there are those moments when there really isn’t an item on the market made to do what they need.
That’s when we go back to what started Cook’s…Innovation.
We take our knowledge of your operation and begin to brainstorm with you about how or what can achieve your goal. This is how many of the Cook’s Brand products have come to market. In solving your problem, we’ve designed and manufactured a product that does what you need it to do. If you take a look at our Cook’s Brand Catalog, you’ll see that it’s filled with products that were created from customer input; items like the 8 oz. Disher, the Full-Tang Dough Cutter and the flexible Sentry Series Spork.
However this is not the only instance that we go into our brainstorming sessions. Just recently we worked with a customer that was spending a large amount of money on disposable trays. They, like every other customer, were looking to cut costs wherever possible. So as we assessed their situation we were able to design a tray called the 4S-CP tray that would replace their disposable tray while reducing their cost and becoming friendlier to the environment. The ROI on this product is 3 months and the customer will save approximately $100,000 their first year on disposables. That’s a pretty good solution, don’t you think?
That tray is now in place at the facility and they are very happy with the results. It took some work from all of us – as you know, implementing a change to your feeding process is a big deal no matter how small the change. There were issues regarding the cleaning of the trays would work with their specific ware washing equipment but we worked through that issue too. But these are the situations where we really get to do what we do well and we enjoy helping our customers to meet their goals.