Is shopping online your preference? If you’re trying to place an order before you get breakfast going – it may be your only option! Our customer service team gets here early – but we’re not here round the clock. Cookscorrectional.com, however, is open 24/7.
We want you to have a great experience when you shop on our website. To make that a reality, we’ve done our best to include as much information for you as possible to help you with your purchasing decisions.
Each item has a lead time stated on the description of the item. This allows you, as the customer, to know when the item will be shipping out before you make your decision. It’s important to understand that this is an estimated time based on the information we have available to us. You should also note that we call out our shipping time in “business days”. While we inventory a significant amount of the products that we sell, we also work with our vendor suppliers to drop ship items directly to your facility. This saves time and expense. We address shipping time in business days because we do not ship on Saturday’s or Sunday’s and our vendor partners don’t either.
When you are on a product page, you will see the information specific to the product under Product Details. There are three additional tabs next to Product Details, each leading to more information about the item. You’ll find any Customer Reviews on the second tab. The next tab is for Questions and Answers – where you can enter a question about the product you’re looking at and we’ll get back to you within 12 hours. The question and answer will stay on this tab for future viewers. Finally, we have a tab called “education center” which includes specification sheets for the item as well as warranty information. We try to include PDF’s for your convenience. In these PDF’s it shows a more detailed description of the item and what the item comes with. If there are parts or extra accessories, it would state what those are and the items numbers that relate directly to them, for easy ordering purposes. Also, if there are any articles that we’ve written that relate to the item, they will be linked here too. Occasionally a tab will be blank because the item doesn’t have more relevant information to be included.
If you have suggestions on how our website can be improved, please don’t hesitate to send us an email or let us know.