Got a problem with your item – let’s get that fixed quickly!

defects iconWe pride ourselves on carrying quality products that can withstand the daily abuse that’s dished out in the correctional kitchen. But with the volume of products we sell, we occasionally ship out a defective item.  When this happens, we know that you’re already inconvenienced because you ordered something, waited for it and now that it’s arrived – it’s not right. Our goal is to fix that as quickly as possible.

If you have an order from Cook’ s Correctional that included a defective item, please call us as soon as it’s convenient for you at 1-800-956-5571.  When you call regarding the defective item, be sure to have the following information available to expedite the call:

If it’s a small ware item:

  • The order / invoice number that relates to the item
  • Specifics about the defect you find with the item
  • What you were using it for or doing with the item when it broke

If it is an equipment piece you’re calling about:

  • The order / invoice number that relates to the item
  • Specifics about the defect in the equipment
  • How you were using the equipment when it broke or stopped working
  • The model number of the equipment piece

    Janet St. Clair, Customer Service Manager Cook's

    Janet St. Clair

  • The serial number of the equipment piece

Having the above information prepared before you make the call can help us to quickly track back the item history and will enable us to quickly resolve this issue for you.

 

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