Help us get your products where you want them.

delivery-truck2Many of you have a P.O. Box for your mailing address which doesn’t relate to your facility address. Additionally, we often have your accounting office address on our files as the point of contact, and that can be much different from the shipping address for your products – but without your help, we don’t know that. We do our best to get it right, but we’ll be 100% with a little help from you.

Whenever you’re placing an order for any type of small ware items or equipment items, please remember to double-check the billing and shipping address that you or your purchasing department has provided to Cook’s. We want to make sure your invoices and items get sent to a correct address. Cooks Correctional is able to send an invoice to any address, including PO Boxes, APO addresses, etc. Please note that we can not ship any

Janet St. Clair, Customer Service Manager Cook's

Janet St. Clair

products to a PO Box.

Also, please make sure to specify a suite or apartment number as well if there is one. If there are any restrictions within the shipping address please let us know at the time the order is placed. Restrictions for ground shipments could include any of the following: address is in a residential area, you would like the package to require a signature, you do not want the package to require a signature, the facility is only open during certain business hours. Restrictions for freight shipments could include any of the following: your facility/ receiving dock is only open during certain hours, you do not have a dock/ forklift and need a lift gate truck for delivery of heavier items, you need the items delivered inside of the facility, must call to schedule a delivery appointment, etc.

Taking the above precautions will help all of your items and invoices arrive to you in a timely fashion. Any address adjustments after the item/s are ordered could cause extra fees. We do not want anyone to incur additional fees and want to provide the best customer service possible for your facility.

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